Your account

Pausing, parking, and leaving.

We host your website, so you're right to want this in writing before you start. Here it is, in full.

You can always leave, and you always leave with everything.

Your domain is yours and always was. Every file we make is downloadable from your account as one archive, at any time, in any state — including after you've cancelled. Nothing in the agreement lets us hold your work or your site, and we have never done it to anyone.

Five states an account can be in

You're never stuck between "paying full price" and "gone".

Active

$995 – $3,995 / month

The normal state. You queue requests, we work them one or two at a time, your site is live and maintained.

Paused

Free · up to 60 days

For a quiet month. Billing stops, requests stop, your site stays exactly as it is — live, hosted, secure.

The days you'd already paid for don't evaporate. They bank, and they're waiting when you come back.

  • Pause yourself from your account, no email needed
  • Restart whenever — the banked days apply first
  • After 60 days we'll ask whether to move you to Park

Parked

$30 / month · indefinite

For when you don't need work done but you do need your website to keep working. This is the honest version of "I want to stop paying but I don't want my site to disappear."

  • Site stays live, hosted, on your domain
  • Security patches, SSL, backups and uptime monitoring continue
  • No active requests — the queue is closed while you're parked
  • Move back up to a full membership any time, same day

Thirty dollars is roughly what it costs us to keep a site healthy. We're not making money on parked accounts, and that's the point.

Migrated out

Free export · $500 if we do it

You want your website somewhere you control. Two ways to do it.

  • Export it yourself, free. We give you the full site — pages, content, images, styles — plus a written handover your developer can follow.
  • We migrate it for you, $500 one time. We stand it up on hosting you own, as WordPress or as a static site, point the domain, verify search and redirects survive, and stay reachable while your next developer settles in.

We'd rather do the second one. A botched migration loses search rankings, and we'd rather it didn't happen on a site we built.

Closed

Free

You're done. Cancel from your account — no notice period, no exit call, no retention script.

  • Download your full vault first; we'll remind you before anything changes
  • Your account stays open and your vault downloadable for 12 months
  • We email you before anything is removed, and you can pull it again at any point in that window
  • If your site is still with us it comes down at the end of your paid period, unless you park or migrate it

Your vault

One button. Everything we've ever made.

Logos, source files, print-ready artwork, web exports, copy documents, and anything you uploaded to us — as a single archive, sorted, from your account.

Easy to leave is why
people stay.

Ask us anything about this on the call. It's a fair thing to want nailed down before you hand over a website.